Wendy’s manager spreads the love to random drive-thru customers one “I love you” at a time
It all started with a simple “I love you,” to a random customer.
During an already tough year, Wendy’s store manager, April DiDonna, decided to randomly say “I love you” to a customer one day.
“What I feel and what I believe is that if people can hate for no reason, then why can’t I love?” DiDonna said.
The customer was so touched by the random act, that he filled out a store survey. After reading the feedback, DiDonna decided to make it a regular thing – it’s a big hit with the customers.
One day, DiDonna met a woman and told her she loved her. A few minutes later, DiDonna was told by a coworker that she was needed outside – the customer was crying in her car. The woman wanted to thank DiDonna because her husband and brother had died recently.
“‘I don’t have anyone there to tell me they love me anymore,’” DiDonna said the woman told her.
DiDonna could empathize with the woman because her own husband died in July 2019.
“I’ve risen. I’m just going forward spreading love,” DiDonna said.
The customer thanked DiDonna for her caring words, and the two talked for a bit longer and ended the conversation laughing.
“It’s just really awesome. It’s really nice to see the positivity and the love that’s flowing,” she said.
“People need to know that you don’t need to hate people, and all you need to do is spread love. Love will be the way if we open our eyes and choose to see that love is the answer.”
DiDonna said a lot of people are now driving up to the speaker and telling staff they love them before they even take their order. This is the power of kindness and love. Pass it on!
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